RT @noopkat: we talk about our tools to death because yes, they’re important. They are what helps us build these services. But I want 2020 to be the year that conversation expands (more than now) to “but does this tool actually make an impact on the quality of our end-user experiences?”

we talk about our tools to death because yes, they're important. They are what helps us build these services. But I want 2020 to be the year that conversation expands (more than now) to "but does this tool actually make an impact on the quality of our end-user experiences?"

— Suz Hinton (@noopkat) January 10, 2020