I felt this dubious exchange (hat tip) was worth highlighting, not just because it’s a prime example of how NOT to interact with your customers, but because the rest of Andrews blog is so interesting. One for the feed reader, methinks.
And speaking of interacting with customers the wrong way, I’ve got a cautionary tale to tell you soon about a company I deal with. However I’ll wait for them to pay me the money they owe me (no, I’m not holding my breath) before I spill the beans. Trust me, this is a masterclass in bad P.R.