This admirably puts into words what I've been feeling – and observing – for several years.
The worst part? To think and speak like this is considered controversial. https://t.co/FKqIjLpaxl
— Chris Taylor (@mrwiblog) January 11, 2020
This x1000 — especially when we're talking about customers with disabilities, who have faced way too many apologies from customer support teams. Also note: any number of apologies for accessibility related things is too many.#a11y #accessibility #CustomerExperience https://t.co/AExS6FXBo1
— Derek Featherstone (@feather) January 9, 2020